Frequently Asked Questions

What is required to book?

A $50 deposit is required to book soft play packages, inflatables and globes. This ensures your package/products will be reserved for you on your specific date.

For Bumper Car rentals a $300 refundable damage deposit is required for bookings. 

Table settings require a %50 non-refundable deposit. 

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What ages are appropriate for your soft play equipment?

Our packages are geared towards children 0 to 5 years old. All children must be accompanied by an adult when in soft play area.

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Do you assemble and break down the soft play equipment for us?

Yes! Depending on the size of your layout, it will take anywhere between 1 to 2 hours for setup and breakdown (separately). We will happily work with you to coordinate both our setup and breakdown arrival times, so we do not cause any disruptions on your special day!

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What is the duration of my rental?

All rentals are for up to 4 hour periods. Each additional hour is $75 per hour. Rentals cannot stay overnight. Additional time requests must be made during booking time. Setup and breakdown time is not a part of the 4 hours.

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Is the equipment cleaned? Sanitized?

Yes, all of our equipment is thoroughly cleaned and disinfected with antibacterial products before and after each setup.

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Are you insured?

Yes, we carry a five million dollar insurance policy in the event of any unforeseen accident. Our policy covers our customers whenever they rent our products. We also require a waiver to be signed at time of booking confirmation. 

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Which payment methods do you accept?

We accept e-transfer, visa or Mastercard for the booking deposit. The same payment methods (+cash) are accepted for the balance. Balance must be paid before setup begins. Setup cannot begin unless payment has been made. 

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What is your Cancellation Policy?

Deposits can be returned up to 7 days before your event. Any time after, any deposit made will not be returned. If your event is cancelled due to weather, we will refund your deposit or can reschedule for another available date.

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What surface can we set up on?

We can set up on grass, concrete or flooring. We cannot set up on dirt, mulch or gravel. We cannot setup on a sloped surface.

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What is your policy for damaged products?

By agreeing to book with us, you are agreeing to pay the appropriate amount of damaged goods, if any. It is the renter's responsibility to look after all items and ensure the following of the rules as well as ensuring avoidance of damaging or theft of the items.

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What areas do you service?

We service Simcoe County and the majority of the the Greater Toronto Area. Please contact us to see whether we service your area. 

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Do you have a travel fee? 

Standard delivery fee is applied, please contact us for a travel fee quote to your location. The standard travel fee is from our warehouse located in Innisfil, Ontario. 

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PARKING PASS OR VENUE ACCESS

 

City Center/Downtown or venues with limited/paid parking, not on the ground floor or having to unload and re-park will incur a minimum $50 charge. 

 

Please provide as much information regarding the parking ahead of time.

 

Please provide information if your venue is not on the ground floor, multiple rooms or if there is a code required to access the car park or facilities.

 

PARKING PERMIT

 

If we require a parking permit, please have this taken care of ahead of time OR have someone meet us to show us where to park.

 

Please make us aware of any parking limitations so we can plan in advance and ensure your decorating runs as smoothly and efficiently as possible.

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CONDO, HOTEL, COMMUNITY CENTERS, LARGE VENUE SET UP FEES *ELEVATOR USAGE*

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A $250 minimum fee will apply for set-ups at condos, hotels, or large venues, community centers, including party rooms. To ensure a smooth set-up process, a service elevator must be reserved and made available for our team on the day of the event.

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If a service elevator is not provided on the day of set-up:

*You will still be charged the full set-up fee.
*We will not be able to complete the set-up or provide services for your event.

Please ensure that the service elevator is booked in advance for both the set-up and takedown times of your event.

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What other rentals do you have?

Collaborating with award winning party rental company, Innisifl Backyard Bounce. They have a wide selection of commercials grade inflatables. They offer bouncy castles, obstacle courses, fun food machines, tables, chairs, foam parties, and much much more. Visit them at www.innisfilbackyardbounce.com to see what other rentals they offer. 

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Where can I find photos of your previous setups?

Please visit our Instagram page: @TinyBeanSoftPlay